Rectified Wayfair's supply chain pipeline — ensuring product image integrity, limiting fraud, and optimizing daily operations to deliver over $5M in operational savings.
The Problem
Wayfair's supply chain suffered from process inefficiencies at scale. Product images were inconsistent or missing, creating friction for buyers and increasing return rates. Fraud in the supplier pipeline was difficult to detect at the volume of transactions processed. Day-to-day operations relied on manual workflows that didn't scale with the company's growth. The mobile app experience for warehouse operators and logistics teams was clunky and slow, leading to errors and lost productivity.
The Solution
Built internal tools that rectified the entire supply chain flow. Implemented image validation and processing pipelines that ensured product images met quality standards before reaching customers. Designed fraud prevention systems that flagged anomalous supplier behavior and transaction patterns. Streamlined day-to-day supply chain operations by automating manual workflows and eliminating bottlenecks in the fulfillment pipeline. Rebuilt the mobile app experience for operators, enabling faster and more accurate warehouse operations with offline capabilities for areas with poor connectivity.
The Impact
Delivered over $5M in operational savings through increased operator efficiency (40% improvement) and reduced fulfillment errors. Image pipeline improvements reduced product returns caused by misleading or missing images. Fraud prevention systems caught anomalies that manual review missed, protecting revenue and supplier trust. The improved mobile experience dramatically reduced warehouse processing time and error rates, enabling Wayfair to scale operations without proportional headcount increases.